Once we have activated your account, the process to activate your mobile phone on the system is as simple as dialling a network code to trigger the conditional divert.
Firstly, dial the number exactly as it appears in the text message that was sent to you:
(Please note the full network code r...
My account hasn't been activated yet
We manually activate all accounts, and this is usually done within a few minutes during office hours.
Once we have activated your account you'll receive an email and text message with setup information with you'll need to setup your your mobile phone on the system.
If you haven't been activated...
O2 - "Call is being diverted"
This issue affects customers using the O2 network only
If this is the first time you have used call forwarding on your mobile, it is likely that for the first 24 hours following activation any rejected/declined callers will hear a message informing them their call is being diverted.