Different Call Types
Withheld number calls are frequently known by a number of different names which can often seem confusing in itself.
Typically, a withheld call can go by a few different names, these are usually:
No Caller ID
I don't see a reject button on my iPhone
To unmask the call you'll need to reject it - if the call is not rejected, it will not be forwarded into our system for unmasking.
On the iPhone you will only see the red phone icon when your iPhone is unlocked.
If your iPhone is locked, you will only see a slide to answer motion appear on scre...
The service seems to have stopped working on my phone
Occasionally an update to your phone, or a carrier update from your network can reset the diverts on your mobile which means rejecting a withheld call won't send it into our system for unmasking.
Firstly, you can check the divert is still active by dialling *#67# - if the divert is still active ...