I don't see a reject button on my iPhone

To unmask the call you'll need to reject it - if the call is not rejected, it will not be forwarded into our system for unmasking.

On the iPhone you will only see the red phone icon when your iPhone is unlocked.

If your iPhone is locked, you will only see a slide to answer motion appear on screen. In this scenario double-pressing the top or side button will reject the call.


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